This policy explains refunds for paid Khadooj listing packages. It does not apply to purchases, deposits, deliveries, or other transactions arranged directly between marketplace users.

Paid listing packages

If you believe you were charged incorrectly or a paid package was not delivered as described, contact us as soon as possible. Refund requests are reviewed individually.

When a refund may be considered

• A duplicate or incorrect charge.
• A paid package that could not be activated because of a verified technical problem on Khadooj.
• A package that has not been activated and whose paid benefits have not been used.

When a refund is generally not available

• After featured placement, extra media limits, bump-up options, or other paid benefits have been used.
• Because a listing received fewer views, messages, or sales than expected.
• For a listing removed because it violated the Posting Policy, Terms of Services, or applicable law.
• For transactions, deposits, products, property, vehicles, jobs, or services exchanged directly between users.

How to request a review

Email support@khadooj.com with your account email, package name, payment date, transaction reference, and a short explanation. Do not send card details, passwords, or one-time codes.

Approved refunds

If a refund is approved, it will be returned through the original payment method where possible. Your bank or payment provider may require additional processing time.

User-to-user disputes

Khadooj is a classified ads marketplace and is not the seller, buyer, employer, agent, or payment guarantor in user-to-user transactions. Users should resolve transaction issues directly and report suspected fraud to the appropriate authorities.

Last updated: July 2026.